Refund policy
Last updated: September 8, 2026
We want you to feel confident when shopping with CeyPerro. If you are not satisfied with your purchase, eligible items may be returned within 30 days of receiving your order.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible, the item should be unused and in its original condition, including the original packaging and any tags or accompanying materials. Proof of purchase may be required to process your return.
To request a return, please contact us at support@ceyperro.store.
Once your request has been reviewed and approved, we will provide the applicable return instructions and return shipping information.
Please do not send an item back before receiving approval from our support team, as unauthorized returns may not be accepted.
Return Address
CeyPerro
5830 E 2nd St Ste 6400
Casper, WY 82609
United States
For any questions about returning an order, please contact support@ceyperro.store.
Damaged, Defective, or Incorrect Items
Please check your order after delivery. If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible.
Include your order information and a description of the issue so our team can review the situation and determine the appropriate solution.
Items That Cannot Be Returned
Certain products may not be eligible for return due to their nature or condition.
Non-returnable items may include:
• Products that have been used or opened where applicable
• Personalized or custom-made products
• Items that cannot be resold for hygiene or safety reasons
• Hazardous, flammable, or restricted materials
• Gift cards
• Final-sale or clearance items where specifically stated
For fragrance products, we recommend contacting us before opening or using the product if you are unsure whether it qualifies for a return.
If you have questions about the return eligibility of a specific product, please contact our support team before sending it back.
Exchanges
If you would like a different fragrance or another product, the simplest option is generally to return the eligible original item and place a new order separately.
A new order will be subject to the product’s availability at the time of purchase.
Refunds
After we receive and inspect an approved return, we will notify you regarding the status of your refund.
If the return is approved, the refund will be issued to the original payment method within 7 business days.
Please note that your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
If you have not received your refund after the applicable processing period, please contact us at:
Contact Information
Email: support@ceyperro.store
Phone: +1 (307) 466-6445
Buisness Address
5830 E 2nd St Ste 6400
Casper, WY 82609
United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
We aim to respond to customer inquiries within 24 hours.