FAQs

Frequently Asked Questions

What kind of products can I find at CeyPerro?

CeyPerro specializes in perfumes and fragrance products, with different scents and styles suitable for everyday use, evenings, and special occasions.

How do I purchase a product?

Simply select the fragrance you are interested in, choose an available variation if applicable, and add it to your shopping bag. You can then complete your purchase through our secure checkout.

Which payment options are supported?

The payment methods currently available for your order will appear at checkout. Options can differ depending on your location and the payment service being used.

Does CeyPerro charge for shipping?

No. We currently provide free shipping on orders.

When should I expect my order?

Most orders have an estimated shipping and handling timeframe of 5–8 business days. Please keep in mind that delivery times can differ depending on the destination, carrier, and other shipping circumstances.

Will there be extra charges after checkout?

We believe customers should know what they are paying before completing an order. We do not add hidden or undisclosed charges to purchases. Any applicable amount shown at checkout will be available for review before payment is completed.

How can I check where my order is?

If tracking is available for your shipment, the relevant tracking information will be provided through your order or shipping notification. If you cannot locate your tracking information or need help with delivery, our support team can assist by email.

Can I request an order cancellation?

If you change your mind after placing an order, contact us as quickly as possible. We will check whether the order can still be changed or cancelled. Once fulfillment or shipping has started, cancellation may no longer be available.

What is CeyPerro's return policy?

Eligible items can be returned within 30 days from the date they are received, provided the requirements in our Return and Refund Policy are met.

Is return shipping covered?

For an approved return, CeyPerro covers the return shipping cost. Please get in touch with us before shipping anything back. We will provide the necessary return instructions after reviewing your request.

When will my money be refunded?

After an approved return has been received and reviewed, we will process the refund within 7 business days. Your bank or payment provider may require additional time before the refunded amount becomes available in your account.

What is the process for requesting a return?

Email our support team with your order number and information about why you would like to return the product. We will review your request and, if eligible, explain the next steps.

What should I do if my order arrives damaged or contains the wrong product?

Please contact us promptly after receiving the order. Include your order number and describe the issue clearly. Our team will review the details and let you know how we can assist.

How do I reach the CeyPerro team?

For customer assistance, email us at: support@ceyperro.store
We aim to reply to customer messages within 24 hours.

Where is CeyPerro located?

Our business is based in Casper, Wyoming, United States.

When is customer support available?

Our regular business hours are: Monday–Friday, 9:00 AM–5:00 PM (EST). Customer inquiries are generally answered within 24 hours.

Where can I read CeyPerro's policies?

Our website contains separate pages with information about shipping, returns and refunds, payments, privacy, and our Terms of Service. We encourage customers to review these pages for complete information before purchasing.

I already placed an order. How can I get assistance?

Send an email to support@ceyperro.store with your order number and the details of your concern. Providing accurate order information helps our team identify your purchase and assist you more efficiently.